Perfect Draft BBQ Blower Limited Warranty & Return/Repair Policy
We proudly warranty our product because of our dedication to quality craftsmanship. In the unlikely event that the Perfect Draft malfunctions due to defect while under warranty, we will happily solve the problem. (If your BBQ Blower is over 60 days old and needs repairing and your blower is covered within the 1 year warranty, Perfect Draft Blower LLC will make repairs to the blower. However, the customer will pay to ship the unit back to us .) If the Product has been USED, you CANNOT get a FULL REFUND. a fee of 25% will be charged and you will get the balance. Before requesting repair/exchange under warranty, please take time to read our troubleshooting section and our user manual. Control and Accessory Parts Warranty Battery Pack, Circuit Board, Fan (1 Year limited Warranty) The Perfect Draft BBQ Blower warrants this product to be free from defect in workmanship and materials for a period of 1 year from the date of purchase. A 14 day return policy will be honored for unused perfect draft blower's that were purchased. Should the unit malfunction within the warranty period, you must submit a Support Ticket (Click HERE ) And return the Perfect Draft unit to the factory. If defective, it will be repaired or replaced (at the discretion of The Perfect Draft BBQ Blower) at no cost. After your one year warranty has expired we can REPAIR YOUR BBQ BLOWER FOR A COST OF THE PARTS PLUS SHIPPING. This warranty is void if the unit shows evidence of tampering or being subjected to moisture, excessive heat, corrosion, or any other misuse. Components with excessive wear or damage due to misuse will not be covered under warranty. The Perfect Draft BBQ Blower shall not be responsible for any damage or losses, however caused, which may be experienced as a result of the installation or use of this product. The Perfect Draft BBQ Blower’s liability for any breach of this agreement shall not exceed the purchase price that was paid initially. If the battery pack, circuit board or fan is malfunctioning and is out of warranty, we may be able to troubleshoot it by phone or email. If it is determined that your part has been damaged in any way during use we will recommend that you purchase a new part.
THE PERFECT DRAFT BLOWER’S SAFETY HOOK AND ADAPTER MUST BE USED AT ALL TIMES
The safety hook must always be used in conjunction with the Spacer Adapter when attaching to the firebox. If the Perfect Draft BBQ Blower has ANY physical evidence of damage in a fall and the safety hook and Spacer Adapter was not used, the warranty of the Perfect Draft BBQ Blower is null and void.
Products Eligible for Return and Exchange Return Criteria
To qualify, all returns and exchanges must be accompanied by the original receipt or registration from The Perfect Draft BBQ Blower or an authorized dealer. The Perfect Draft BBQ Blower must have been purchased within the warranty period. The customer can return the perfect draft blower within 14 business days after purchase if you're not happy with the product and it was never used. We cannot offer refunds for any components that have been used in your cooker, or that show any visible signs (Including a smoke smell) of use. Our products must be in brand-new, resalable condition, and in original packaging with all components present (including manuals, or other included documents) for a refund to be issued. We highly recommend that you test everything out inside your home to ensure that it is functioning properly before hooking your control up to your cooker. The Perfect Draft BBQ Blower will not accept the following items for return: (i) items that have been personalized or customized: (ii) special order items, if not part of the The Perfect Draft BBQ Blower retail sales offering (iii) items that have been used, altered or that show wear or damage; (iv) gift cards (v) services. Items must be in a condition that permits us to resell them.
We offer service for out of warranty Blowers, The repair cost plus shipping fees. It might be possible for our customer service team to troubleshoot the issue and advise you as to which component needs to be replaced. (If your BBQ Blower is over 60 days old and needs repairing and your blower is covered within the 1 year warranty, Perfect Draft Blower LLC will make repairs to the blower. However, the customer will pay to ship the unit back to us .) If you have questions about an out of warranty control please submit a Support Ticket (Click HERE ) and we will contact you within 1 - 2 business days are call us at 731-907-2181